Last updated: 15 September 2026
This Privacy Policy explains how Hassa Food (“Hassa”, “we”, “us”) collects, uses, shares, and protects your personal information when you use our website and mobile apps.
1. Information we collect
- Account details: name, phone number, email address, password (stored securely).
- Delivery details: addresses, landmarks, and delivery instructions you provide.
- Order details: items ordered, restaurant, amounts, payment method, order status, and support chats.
- Location data: approximate or precise location (with permission) to show nearby restaurants and estimate delivery.
- Device & usage data: device type, app version, IP address, crash logs, and how you use the app (to improve performance and security).
- Payment data: payment confirmation details from gateways. We do not store full card numbers on Hassa servers.
2. How we use your information
- To create and manage your account.
- To process, deliver, and support your orders.
- To calculate delivery fees, show restaurants near you, and improve ETAs.
- To send order updates, receipts, and important service messages.
- To offer relevant promotions (you can opt out of marketing where available).
- To prevent fraud, abuse, and security incidents.
- To comply with legal and regulatory requirements.
3. Who we share information with
- Restaurants: order items, customer name/phone, and delivery notes needed to prepare and dispatch your order.
- Delivery partners: pickup/drop-off location and contact details needed for delivery.
- Payment providers: information required to process payments and refunds.
- Service providers: hosting, analytics, SMS/email, and customer support tools that help us run Hassa.
- Authorities: when required by law or to protect rights, safety, and security.
We do not sell your personal information.
4. Cookies and similar technologies
On web, we may use cookies or similar tools for login sessions, preferences, and analytics. You can control cookies through your browser settings.
5. Data retention
We keep account and order records for as long as needed to provide the service, handle disputes, meet legal/accounting requirements, and improve Hassa. You may request account deletion, subject to pending orders and legal retention needs.
6. Security
We use reasonable technical and organizational measures to protect your data. No method of transmission or storage is 100% secure, so please protect your password and device.
7. Your choices and rights
- Update your profile and addresses in the app.
- Control location permission from your device settings.
- Request access, correction, or deletion of your personal data by contacting support.
- Opt out of non-essential marketing communications where offered.
8. Children’s privacy
Hassa is not directed at children. If you believe a child has provided personal data without appropriate consent, contact us and we will take suitable action.
9. Changes to this policy
We may update this Privacy Policy from time to time. The latest version will be available in the app under Privacy Policy.
10. Contact
For privacy questions or data requests, use Help & Support in the app, or email info@hassa.pk.